Help

Where can I find help on placing on order?

Please download our User Guide (PDF, 705 KB). This will help you to work your way through the order process.

How do I get a Publications Customer Number and Password?

A number of centres are already registered for this service. If you would like to check whether your centre is registered please call 01223 552636. All approved OCR centres can register for this service. Please download the registration form (PDF, 150 KB).

There is no prior registration required for customers who wish to pay by credit/debit card.

I have forgotten my Publications Customer Number and Password. What should I do?

Your Publications Customer Number will be on any correspondence from previous orders that you have made, e.g. remittance advice with materials. Alternatively we will email you automatically with your Publications Customer Number and Password from the login page if you select the Remind Me button. If you still need help, please don't hesitate to email or phone us on 01223 552636.

I can't find what I'm looking for. What should I do?

Use the three boxes at the top of the screen to search the online version of the catalogue.

If you know what you are looking for and have the publication Catalogue Code to hand (e.g. 'A321/01/QP/08'), the easiest way to find an item is by typing that code into the Keyword/Code box and hitting 'Go'.

If you are unsure of the code or wish to browse the catalogue, use a combination of the Qualification Type, Subject Familyand Keyword/Codeboxes to locate items as follows:

From the Qualification Type selection box above, choose the type of qualification you are looking for - e.g. GCSE. If you are not sure which type of qualification to look for, you can leave Qualification Type - All displayed in the selection box.

From the Subject Family selection box above, choose the appropriate subject family for the qualification that you are searching for - e.g. Mathematics. If you are not sure which subject family you are interested in, you can leave Subject Family - All displayed in the selection box.

Hit the 'Go' button.

OR

If you wish to use a keyword, type the appropriate word into the Keyword/Code box - e.g. 'history'.

Hit the 'Go' button.

NB: if you use the Keyword/Code box, any selections you made using the Qualification Type and/or Subject Family selection boxes will also have to be present against a product for it to be returned in the results.

Alternatively, you can print out the PDF version of the catalogue and use it to find the relevant codes to type into the Keyword/Code search box.

What happens if an item is out of stock?

The item will still be listed, but you will be informed that the item is out of stock - you will be asked if you still want to order the item. If you do, then the item will be added to your order. The goods that are in stock will be despatched within 3-5 working days with the outstanding items to follow. Your order will only be charged when all goods have been despatched.

How will I be charged for my order?

All orders placed by centre account will be processed and invoiced in the same way as orders placed by post or over the telephone.

All orders placed by credit/debit card will be charged to your account once your order has been despatched.

How long will it take for my order to arrive?

Orders will normally be despatched within 3-5 working days of receipt, subject to stock availability. A next working day service is available, providing that orders are received by 12.30pm.

My delivery address is wrong. How can I change it?

Please call 01223 552636 to update your delivery details.

I need this publication urgently, can I download it?

Many of the publications in the catalogue can be downloaded free from the OCR website, www.ocr.org.uk.

Alternatively next day delivery can be requested on the checkout screen for an increased delivery charge.

Is there a record of what I have ordered?

If you wish to view all the orders you have placed recently (regardless of whether the orders were made via this website or by alternative means) choose 'Order history' from the menu on the left-hand side of the screen.

If you have questions about aspects of the site not covered above, please fill in the contact form or phone us on 01223 552636.